Concept — AI-assisted support triage

Relay

Incoming requests classified, summarised and routed, with a human making the call.

Custom business softwareAI & automationconcept

Challenge

A small support team spent most of its time reading and forwarding messages.

Approach

An AI-assisted workflow that drafts a classification and summary for each request, with human review before any customer-facing action.

Result

Conceptual outcome: faster first response while keeping people accountable for decisions.

Concept project. Names, figures and outcomes are illustrative and do not describe a real client engagement.