Concept — customer portal and ordering for a B2B distributor

Harbor

Self-service ordering, order history and account documents for trade customers.

Web & web applicationsconcept

Challenge

Repeat orders were placed by email and re-keyed by staff; customers had no visibility of status.

Approach

A secure portal with catalogue, pricing tiers and reorder flows, integrated with the existing accounting system.

Result

Conceptual outcome: fewer re-keyed orders and a clear status trail for every customer.

Concept project. Names, figures and outcomes are illustrative and do not describe a real client engagement.